| Version | Change log |
| SmarterTrack Build 9553 Feb 27, 2026 |
Key Features: Implemented various important security fixes; updating to this version or later is strongly recommended. Release Notes: IMPORTANT: Move project and installers to .NETFramework 4.8. IMPORTANT: The web.config file has changed. If you use a custom web.config, you will need to make updates when installing this version. Added: [API] For those that use WebServiceAutomationKey, it is now protected in the web.config with the WebServiceAllowedIPs setting. Added: A View All News link to view all news items from the Recent News section on the Portal. Added: Additional logging around passkey creation and deletion. Added: IP Range and CIDR support to the existing whitelist and blacklists. Added: IP whitelist for Agents, Administrators, and API calls. Added: The ability for an administrator to invalidate login tokens for a user. Added: The ability to rerun SSL certification generation if it fails. Changed: [API] Adjusted what is returned from GetUsersProperties and GetUsersPropertiesByUsername. Changed: A user is now prompted to input their Two Factor Authentication code when trying to Disable Two Factor Authentication. Changed: A user now must input their password to delete their own passkeys. Changed: Deleting a user comment is now allowed by a manager or a system administrator. Changed: Passkey setup process styling and wording to improve clarity and to better match the rest of the product. Changed: Thread post abuse reports now show who reported a post and how many times it was reported. Changed: Updated core dependencies to improve stability. Removed: [%PASSWORD%] variable from the password reset email templates. Fixed: An issue that could cause clicking on a reported thread/post to show an error. Fixed: An issue that could cause conversations in the Portal to show posts/replies as being reported as abuse when they are not. Fixed: An issue that could cause sending a Custom Report to fail and show an error page. Fixed: An issue that could cause Surveys to not be |
| SmarterTrack Build 9511 Jan 16, 2026 |
Added: Passkey authentication support for all users. Changed: Checkup page now prevents external IPs (i.e., non-local IPs) from accessing it. Changed: Database conversion logging now logs the completion of the database conversion. Changed: Moved Online Help out of profile menu dropdown to its own icon. Changed: The database conversion status message to better indicate how many rows each table has as well as how many rows have been copied so far. Changed: The text of the Duplicate Email Detected log to be more descriptive. Changed: Turn indexes on and off for the bulk insert during database conversion. Changed: Updated the database migration utility. Changed: User creation process to better prevent users having the same username. Removed: Database prefix size limit for SQL Server. Removed: Self diagnostics button from the diagnostics page. Fixed: "Add SMTP Account" on Security > Two-Factor Authentication throws a console error. Fixed: A broke page can happen when trying to view Survey Results for Live Chats under Results in the Reports tab. Fixed: Active database conversions are not preventing end users from replying to Community posts. Fixed: An issue that could cause a Community thread to not update the most recent reply. Fixed: An issue that could cause login to the SmarterTrack Mobile app to fail. Fixed: An issue that could cause the database size to display as being 1 KB instead of its actual size. Fixed: Certain API calls are not blocking calls from the blacklist. Fixed: Merging tickets will sometimes remove attachments from one of the tickets. Fixed: Setting an agent's Role permission to None for Live Chat does not hide the Live Chat navigation icon in the Management Interface. Fixed: Start Ticket button does not appear when all of a Brand's Departments preferred languages is different from the browser language. |
| SmarterTrack 14.1.9448 Nov 14, 2025 |
Changed: Disabled the Save button on the Live Chat -> Website Integration Script tab. Changed: Portal side password change form is now pre-filled with the username. Changed: Updated Two-Step Authentication to Two-Factor Authentication with styling and work flow updates. Fixed: An issue preventing several reports from displaying data. Fixed: An issue that could prevent some users from disabling Two-Factor Authentication. Fixed: Clicking Mark as Resolution on a Thread in the Community fails with a 401. |
| SmarterTrack 14.1.9441 Nov 7, 2025 |
Added: A note about how SQLite will not work with failover. Added: The ability for users to edit Portal conversations that will then display an "Edited" flag. Added: Two-Factor Authentication for Agents (My Preferences), Users (My Settings), and Administrators (My Preferences). Changed: Default password requirements to be more secure. Fixed: An issue that could keep failover servers from auto-creating. Fixed: Editing a Community Post with a run-on word can make the editor go off of the screen. Fixed: Images don't appear in News items unless you're logged in. Fixed: IMAP authentication fails when running on a FIPS compliant server. Fixed: MySQL query case mismatch. Fixed: Some display issues on Community Post, Edit, Move, and Delete buttons. |
| SmarterTrack 14.1.9413 Oct 9, 2025 |
Added: A variable so that a Follow-Up Date can be inserted into an email message for Event Actions. Added: An instance GUID on startup to prevent duplicate background threads from running. Added: HTML editors to Survey creation for more detailed Intro and Thank You text. Added: LetsEncrypt SSL Certificate creation into SmarterTrack. Added: New moderation page on the Portal that is accessed through the alert menu when there are things to moderate. Added: New Service log that records background operations that take longer than expected. Added: New Users/Organizations Role permissions. Added: Portal users can now hide conversations from their list until a new messages comes in. Added: Service.log that records any background operations that take longer than expected. Added: The ability to customize the Survey form page by Brand. Changed: Agent ticket/live chat text was modified to prevent broken HTML. Changed: Conversations in the portal have been updated to allow better control and management. Changed: Portal actions and side panels have been redesigned for easier navigation. Changed: Replaced an outdated variable with a new one for the default email template for 'Ticket Followup Scheduled'. Changed: The top bar in the Portal has been updated to more closely follow modern design patterns. Changed: Ticket surveys now have a one hour limit for the survey answer to be changed or updated. Changed: User Profile page in the portal cleaned to remove dropdown actions making navigation easier. Changed: Users without avatars configured (and without gravatar, etc) will now show a colored monogram instead of a generic user image. Changed: Viewing a user's profile in the Portal modified to make navigation and interaction with the user easier. Fixed: Banned community threads show "Administrator" as the reason when the reason isn't known. Fixed: Chat Auto Delete Thread errors when using MySQL. Fixed: Clicking on a menu item that has submenus sometimes closes the menu. Fixed |
| SmarterTrack 14.1.9299 Jun 18, 2025 |
Added: A new API call "GetAttachmentAllowedMaxSize" to get the maximum size allowed for attachments. Added: New date range options for Report Items used in custom reports. (E.g., Same Week Last Year) Added: New probation restriction for Community search results. Added: PostgreSQL database support. Added: PostgresSQL as a database conversion option. Added: The ability to call a webhook as an event action, giving administrators the ability to tie notifications to other applications. Changed: Community search results are always limited to 5 pages for users not logged in. Changed: Database conversion now allows administrators to convert to the same database type, except for SQLite. Changed: The "Avg. Time to Close" label to "Avg. Time Open" on the Ticket Handling Report to better represent what the data is indicating. Changed: Updated Froala HTML editor. Fixed: API call "AddMessageToTicketWithAttachments" is not sending attachments external. Fixed: Issue causing reports for "Agent Survey Performance" to show no data while connected to MySQL. Fixed: Issue causing the SQLite Database schema version not being set accurately, causing version mismatch when converting from other database types. Fixed: Issue that could cause attachments to not be added properly if the attachment already existed but was deleted from the attachments folder. |
| SmarterTrack 14.1.9175 Feb 13, 2025 |
Added: A new Database management page that shows information about the current Database. Added: Additional logging added for some missing MySQL queries. Added: Detailed logging for ticket attachments, missing queries and indexing. Added: The ability to convert the current database to a different supported database type from the Database Management page. Added: The portal’s social network options and icons have been updated to include Bluesky and Threads. Changed: Added meta tags for the Community search to block search engines from scrolling and indexing all pages. Changed: Improved how redirects are handled across various pages. Changed: Updated sitemap to exclude indexing of all community search tags. Fixed: A permissions issue with Task creation. Fixed: An issue occurred, triggering an error in the auto-purge thread for deleted departments. Fixed: Attachments are being blocked from being included in Event emails. Fixed: Background threads attempting to initiate while the setup wizard is open. Fixed: Certain SQL Database names could not be used. Fixed: POP imported tickets with special characters in the body display encoding errors. Fixed: POP/IMAP email settings, new Call Log/Ticket windows, and the Transfer modal are referencing departments that have been deleted. Fixed: Recent support tickets are not displaying correctly. Fixed: Some user caches are not clearing properly when a user is deleted. Fixed: The default Knowledge Base and News articles on new installations contain help links that are not secured with HTTPS. Fixed: Trying to send an image through the actions in Events does not display correctly in the inbox. Efficiency: Cleaned up sitemap creation to not include all of the community tags. Efficiency: Performance improvements across SmarterTrack. Efficiency: Updated the community performance for better use of caches (eg. The Community, Ticket Attachments, etc.) Translations: Updated Translations. |
| SmarterTrack 14.1.9056 Oct 17, 2024 |
Added: Support for IMAP events. Added: Tickets can now be imported from email using IMAP. Changed: Diagnostics page now matches other products. Changed: Updated geographic data. Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs. Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts. Fixed: Agent role permissions are not enforced properly when creating Canned Replies. Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs. Fixed: Creating an agent with a 100+ character password causes an error. Fixed: Emails with German characters can occasionally break POP importing. Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments. Fixed: The Download All attachments link can duplicate the files in the ZIP file. |
| SmarterTrack 14.1.9042 Oct 4, 2024 |
Added: Support for IMAP events. Added: Tickets can now be imported from email using IMAP. Changed: Diagnostics page now matches other products. Changed: Updated geographic data. Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs. Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts. Fixed: Agent role permissions are not enforced properly when creating Canned Replies. Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs. Fixed: Creating an agent with a 100+ character password causes an error. Fixed: Emails with German characters can occasionally break POP importing. Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments. Fixed: The Download All attachments link can duplicate the files in the ZIP file. |
| SmarterTrack 14.1.9007 Aug 30, 2024 |
Key Features: Administrators can now create their own Azure OAuth Connections using their own Microsoft client secret. Release Notes: Added: A warning when changing SMTP/POP OAuth account settings that Reconnect is needed when making changes. Added: Broken links detector now shows a warning on links that specifically reference HTTP instead of HTTPS. Changed: Error log for POP/SMTP Thread not running to clarify what caused the error. Changed: POP account form was cleaned up for OAuth to clarify the purpose of various input fields. Changed: Renamed the "Test Settings" button on the integrations page to "Test Translations" to better reflect what is being tested. Changed: Ticket Attachment Size does not generate immediately, but now shows for all time instead of a date range. Changed: Ticket attachment sizes now show in megabytes or kilobytes, depending on size. Changed: Ticket Attachments tab now has the option to show all attachments. Fixed: An issue that could cause an error when responding to a ticket with an email that was used in a deleted POP account. Fixed: An issue that could cause the Diagnostics page to break. Fixed: An issue that could cause the management Login page to break. Fixed: Autoresponders are not working after hours, despite being set to Always send. Fixed: Departments "Email Importing" shows last OAuth account set up. Fixed: Diagnostics page is showing a step of the AutoPurge Thread that is not accurate. Fixed: Orphaned Ticket cleanup removes the orphaned tickets' attachments from the database but not the files on the disk. Fixed: POP Settings does not show "Auth Username" after creating the initial connection. Fixed: Survey question configuration fails to load that type's configuration options the second time. Fixed: Ticket CC and BCC characters limit is being truncated. Translations: Updated translations. |
